1. Definitions
- •"MNKI", "we", "us" — Petso BV, a company incorporated in the Netherlands, trading as MNKI and operating the MNKI AgentOS platform.
- •"Platform" — the MNKI AgentOS website, marketplace, dashboards, APIs, runtime, and related services.
- •"Agent" — an AI software product listed on the Platform that performs automated tasks.
- •"Builder" — a person or entity that publishes one or more Agents on the Platform.
- •"Customer", "you" — a business or user that subscribes to or uses Agents.
- •"Outputs" — content, actions, decisions, files, messages, or other results generated by an Agent.
- •"Connected Services" — third-party tools and accounts (e.g. email, CRM, CMS, Slack) you connect to an Agent.
2. Accounts & eligibility
You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of your account information, for all activity under your account, and for keeping your login secure. We use passwordless authentication; you are responsible for the security of the email inbox associated with your account. Notify us immediately of any unauthorized use.
3. Our role — marketplace intermediary
MNKI AgentOS is a marketplace that connects Customers with Agents published by MNKI and by third-party Builders. For third-party Agents, MNKI acts as an intermediary and payment facilitator; the Agent is provided by the Builder. MNKI does not guarantee the performance, accuracy, legality, or fitness of any Agent, and is not a party to the work an Agent performs on your behalf. We curate and review listings but do not control every Output.
4. Nature of AI agents — important disclaimers
- •You are responsible for reviewing and approving Outputs before relying on them, publishing them, or letting them take consequential actions.
- •Agents do not provide legal, financial, medical, tax, or other professional advice. Outputs are not a substitute for a qualified professional.
- •Where an Agent can take autonomous actions (e.g. sending emails, posting content, moving money), you configure and authorize those actions and are responsible for their consequences. Use human-in-the-loop and approval settings where available.
- •Agent behavior may change as underlying models, tools, and integrations evolve. We may update models for quality, cost, safety, or availability.
5. Subscriptions, billing & trials
- •Agents are typically sold as recurring monthly subscriptions. By subscribing, you authorize recurring charges until you cancel.
- •Payments are processed by Stripe. You agree to Stripe's terms and to provide accurate payment information. We do not store full card numbers.
- •Free trials, where offered, may require a payment method. Unless you cancel before the trial ends, the subscription converts to paid automatically.
- •Fees are exclusive of taxes; you are responsible for applicable taxes unless we are required to collect them.
- •You may cancel at any time; cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable and we do not provide pro-rated refunds for partial periods.
- •We may change prices on renewal with reasonable prior notice.
- •Usage of certain Agents may consume metered resources (e.g. model tokens, third-party API calls); where applicable this is disclosed on the Agent listing.
6. Acceptable use
You agree not to, and not to enable others to:
- •use the Platform or any Agent for unlawful, harmful, fraudulent, infringing, or deceptive purposes;
- •generate or distribute spam, malware, disinformation, harassment, or content that violates the rights of others;
- •attempt to reverse engineer, scrape, overload, disrupt, or gain unauthorized access to the Platform or other users' data;
- •circumvent usage limits, billing, security controls, or access restrictions;
- •use the Platform to build a competing marketplace or to train competing models without our written consent;
- •connect third-party accounts you are not authorized to use, or violate the terms of any Connected Service.
We may suspend or terminate access for violations, and may remove content or Agents that we reasonably believe breach these Terms or applicable law.
7. Business & user (Customer) terms
This section applies to Customers who subscribe to or use Agents.
- •You retain ownership of the data and materials you provide to an Agent ("Customer Data"). You grant MNKI and the relevant Builder a limited license to process Customer Data solely to operate the Agent and provide the service.
- •Subject to applicable law and the terms of the underlying model providers, Outputs generated for you are yours to use for your business; you are responsible for ensuring your use of Outputs complies with law and third-party rights.
- •You are responsible for the Connected Services you authorize, the scopes you grant, and the actions Agents take within them. You can revoke access at any time from your dashboard or the provider.
- •You must not submit to an Agent any data you are not permitted to share, and you must obtain any consents required (e.g. from your own customers) before processing their data through an Agent.
- •You are responsible for configuring approvals, schedules, and limits appropriately for your risk tolerance.
8. Builder terms
This section applies to Builders who publish Agents. By submitting an Agent, you additionally agree to the following.
8.1 Listings & review
- •You submit Agents via an agent manifest and listing content. You are responsible for the accuracy of all listing information, including capabilities, pricing, required tools, and SLAs.
- •All Agents are subject to review and approval before going live. We may reject, request changes to, suspend, de-list, or remove any Agent at our discretion, including for quality, safety, legal, or policy reasons.
- •Approval or review by MNKI does not constitute endorsement and does not transfer responsibility for the Agent to MNKI.
8.2 Ownership & license
- •You retain ownership of your Agent, its code, and your intellectual property. You grant MNKI a worldwide, non-exclusive license to host, run, market, display, and distribute your Agent and its listing on the Platform, and to make copies as needed to operate the service, for the duration of your listing.
- •You represent and warrant that you have all rights necessary to grant this license and that your Agent and its Outputs do not infringe or misappropriate any third-party rights or violate any law.
8.3 Revenue share & payouts
- •MNKI retains a platform fee (the "platform commission", currently 30% of net subscription revenue attributable to your Agent) and remits the remainder to you, subject to refunds, chargebacks, taxes, and fees.
- •Payouts are made via Stripe Connect. You must complete Stripe onboarding and identity verification to receive payouts, and you agree to the Stripe Connected Account Agreement.
- •You are solely responsible for your own taxes, reporting, and compliance on amounts you receive.
- •We may withhold, reverse, or delay payouts in cases of suspected fraud, chargebacks, disputes, policy violations, or as required by law.
8.4 Builder warranties, conduct & indemnity
- •Your Agent must do what its listing claims, must not contain malicious code, and must not exfiltrate, misuse, or retain Customer Data or credentials beyond what is necessary to perform its function.
- •You must handle Customer Data and Connected Service credentials securely, use them only to operate your Agent, and comply with applicable data-protection law.
- •You must not publish Agents that facilitate illegal activity, surveillance without consent, fraud, harassment, or that violate the Acceptable Use section.
- •Builder indemnity: you will defend, indemnify, and hold harmless MNKI and Customers from any claims, damages, and costs arising from your Agent, your Outputs, your breach of these Terms, or your infringement of third-party rights.
9. Third-party services & integrations
The Platform integrates with third-party services (including Cloudflare, Stripe, Anthropic and other model providers, Amazon SES, Railway, n8n, and the tools you connect). Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, and their availability or changes may affect Agent functionality.
10. Intellectual property
The Platform, including its software, design, branding, and the MNKI and MNKI AgentOS marks, is owned by MNKI and protected by intellectual-property laws. Except for the limited rights expressly granted here, no rights are transferred. You may not use our branding without written permission.
11. Confidentiality
Each party may receive non-public information from the other. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to those who need to know and are bound by similar obligations, or as required by law.
12. Disclaimer of warranties
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to these Terms or the Platform, even if advised of the possibility; and (b) MNKI's total aggregate liability arising out of or related to these Terms will not exceed the greater of (i) the amounts you paid to MNKI for the Platform in the three (3) months preceding the event giving rise to the claim, or (ii) USD 100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
14. Indemnification
You will defend, indemnify, and hold harmless MNKI, its affiliates, and its personnel from and against any third-party claims, damages, liabilities, and reasonable costs (including legal fees) arising from your use of the Platform, your Customer Data, your Connected Services, your Outputs, your Agents (if you are a Builder), or your breach of these Terms or applicable law.
15. Term & termination
These Terms apply while you use the Platform. You may stop using the Platform and cancel subscriptions at any time. We may suspend or terminate your access, or remove Agents, for breach, legal risk, non-payment, or to protect the Platform or its users. On termination, your right to use the Platform ends; sections that by their nature should survive (including IP, disclaimers, liability limits, indemnities, and dispute terms) survive.
16. Changes to the Platform or these Terms
We may modify the Platform and these Terms. For material changes we will provide reasonable notice (e.g. by email or in-product). Your continued use after changes take effect constitutes acceptance. If you do not agree, stop using the Platform.
17. Governing law & disputes
These Terms are governed by the laws of the Netherlands, without regard to conflict-of-laws rules, and the United Nations Convention on Contracts for the International Sale of Goods does not apply. The parties submit to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. You agree to first attempt to resolve any dispute informally by contacting us. Nothing in these Terms affects any mandatory consumer-protection rights you may have under the laws of your country of residence.
18. General
- •Force majeure: neither party is liable for delays or failures caused by events beyond its reasonable control.
- •Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- •Severability: if any provision is unenforceable, the rest remains in effect.
- •No waiver: failure to enforce a provision is not a waiver.
- •Entire agreement: these Terms, the Privacy Policy, and any order or listing terms are the entire agreement between us on this subject.
- •Notices: we may give notice by email or in-product; legal notices to us should go to legal@mnki.com.
19. Contact
Petso BV (trading as MNKI), Netherlands. Questions about these Terms: legal@mnki.com. General support: hello@mnki.com.